// 01 — Support — Questions
FAQ
Answers to the most common questions before you request access or contact the team.
01 Who can apply?
Adults who want a discreet private members experience in Madrid and are comfortable with manual review.
02 How long does review take?
Most requests are reviewed as quickly as possible during working hours. If approved, the team sends a private code by email or phone.
03 Why do you need ID?
The club uses ID to verify identity and keep the member list private and secure.
04 Can I take photos inside?
No. Discretion is part of the house code and protects the privacy of members and guests.
05 Is this only for smokers?
The club is built around a smoking-friendly lounge experience, but the culture, events and community extend beyond that.
06 How do I contact support?
Use the contact page or the details below. The fastest route is email.
Ready to apply?
If the answers above make sense, start the membership request now. If not, contact the team first.